Ok, so here’s the deal. You have a 12 hour window to cancel out of class without getting charged/24 hours for personal training. If you cancel with less than 12 hours notice, and are on a monthly/yearly membership you will be charged $12. If you have a 10 class pass, or it’s your first class free, you will lose a class.
You may sign up for full classes by joining the waitlist. If you are on the waitlist and get bumped into class with less than 12 hours notice and can’t make it, you will not be charged. If you are bumped into class with more than 12 hours notice, regular cancellation policy applies. We have this in place to give other people a chance to sign up. You can cancel your class by signing into Mindbody, go to “my info”, then head to “my schedule” and click “cancel” next to the time of your class.
If you are waitlisted and want to find out where you are on the list, please call us at the studio. As soon as you are bumped into class, you will get an automated email letting you know. Please make sure you have opted to receive notifications in Mindbody. Feel free to call or email us with any questions.
All passes are non refundable. Unlimited monthly and yearly passes expire according to type of pass and date of purchase. 10 and 20 class cards expire one year after the purchase date. Our gift certificates do not expire. Only person allowed per class card. All prices are in Canadian dollars (CAD)